Frequently Asked Questions

Yes, we can ship all over the world via registered mail. Shipping is FREE globally!

Duties and taxes (VAT) are already included in the final price, there are no additional costs upon delivery.

Every piece of BAHIA Fine Jewellery is custom-made for you, so allow for approx. 4-6 weeks for the product to arrive to you! We will keep you updated along the way.

We use all major carriers, and local courier partners. Delivery details will be provided to track your delivery once it is on its way to you.

All shipments are sent requiring signature at arrival to ensure the highest level of security. Please be mindful that some locations may take more time to deliver to.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Items returned upon receipt can be refunded or exchanged. You are eligible to an exchange within 15 days from the receipt of your item. Just email us directly and we’ll take you through the process.

We do reserve the right to not accept a return if it was used, damaged, cutom-made or worn out (especially earrings).

We have a detailed size guide in the product section of key items: Rings, necklaces and bangles. If you are still unsure about your size, get in touch with us and we will walk you through it! If the size chosen ends up being too big or too small we can fix it. Exception: Eternity rings cannot be resized. 

Of course! If you have a request for customization of a specific piece get in touch with us and we will work on the design and cost for you. In case of minor changes or engraving contact us when the order is placed and we can accommodate for your request free of charge.

We only use 18K solid Gold, nothing gold-plated, silver or vermeil. Every item is hand-made with the finest gemstones to give you the quality you deserve! All our raw materials are conflict-free and we use eco-friendly packaging to have as little impact on the environment as possible.

Our Gemstones: We only work with natural diamonds and precious/semi-precious gemstones. Nothing lab-grown or enhanced. With every purchase containing diamonds you will receive a certificate of authenticity detailing total carats, colour, clarity (for larger stones) and cut.

It is mainly the metal composition: While solid-gold jewelry is made of a gold alloy that is consistent throughout the piece, gold-plated pieces are made of a non-gold metal that is just covered with a thin film of gold. That's why solid gold is said to be made to last forever: - Scratches less - Doesn't wear out easily - Doesn’t oxidize or discolor - Will forever keep its value!

We only use Zircon and NOT Cubic Zirconia (these are often confused as being the same).

Zircon is a natural gemstone popular for an astounding optical splendor that resembles a diamond.

Cubic Zirconia is a diamond simulant, it is lab-created crystalline zirconium dioxide (ZNO2). It is cheaper in value than Zircon.

Soaking is the key: soak your gold jewelry pieces for 3 hours with non-abrasive jewellery wash (or dish detergent) and then scrub them gently with a very soft brush. Rinse under clean water and dry with a cloth. For an extra shine, use a jewelry polishing cloth after this! 

Store your gold jewelry separately. It’s important to make sure your pieces of gold jewelry don’t touch any other jewelry when they’re being stored. Because gold is a soft metal, it can easily scratch or bend out of shape if it comes into contact with other pieces of jewelry. If you don’t have enough space to store each piece separately, try wrapping each piece in a soft cloth. Hang up gold chains if possible. This prevents them from getting tangled; trying to untangle gold chains can easily break them.  

Yes you can! Water does not affect the metal itself but the stones' shine can get affected. So every now and then, give your jewellery some TLC to remove anything that might have deposited on the gemstones from soap to dead skin (instructions above) so they continue shining like the first day you bought them.

Do not wear your Jewellery to the pool, chlorine and other chemicals can discolor gold. 

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with Apple pay or paypal.

Yes! you can opt for a payment facility program at checkout. You can only receive your order however once all installments are paid. 

It's not mandatory to open an account. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your delivery online faster. You will also be notified of new products, discounts and special events.